Please note that if your company is sponsoring your course we require a letter of confirmation on headed paper from your company attached to your  application form.

Your application will not be processed without payment or valid proof of payment

The minimum age for courses is 18 years.

Payment Terms and Conditions

Course fees are non-refundable once the course has started. (Cancellations made with less than one week’s notice before the start of a course will be subject to a 25% cancellation charge.)

Courses cannot be postponed with less than one week’s notice prior to the start of a course.

We reserve the right to cancel classes before the specified date if demand for them is insufficient. In this case, applicants will receive a full refund.

Terms and Conditions specific to On line courses and Telephone lessons

Each phone language lesson last for 30 minutes and are scheduled in 30-minute intervals on the hour and half hour.

In case of foreseen absences, the student may cancel his/her lesson by giving a minimum of six (6) hours notice. This cancellation can be done through NetPlanning, our internet reservation tool. Last-minute lesson cancellations (made with less than 6 hours notice) shall be considered as taken. In such case, the student shall receive an email notification that the lesson was cancelled too late and will be debited from the course credit.

Whatever the course the student may take (Intensive, Phone, Online), the cost of the pedagogical process remains the same.

In Languages Ltd recommend 40 phone lessons for the Phone Courses. However, less may be ordered as long as the company has a minimum balance of 10 phone lessons. This balance is valid until the 31st of December of the following year.

The phone lessons may be transferred to other students within the same organisation. In this case, two lessons shall be deducted to cover administrative costs.

A student who subscribes to CyberTeachers but does not fully take advantage of such access will not be reimbursed by In Languages Ltd for the cost of his/her subscription.

The CyberTeachers licenses are individual and nominative and thus may not be redistributed to third parties, even from the same organisation

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In-Translation - Terms and Conditions of Service

These Terms and Conditions ("Terms") form the contract between In Languages Ltd trading as InTranslation ("the Company") and yourself ("the Customer") for the supply by the Company to the Customer of the Services (as hereinafter defined).

1.  Services

1.1       When commissioning linguistic work, the Client shall clearly indicate the intended use of the linguistic work, e.g. whether required for; information only; publication and advertising; legal purposes or patent proceedings, or specify any other purpose, where the particular rendering of the linguistic work by the linguist employed is liable to be of consequence.

1.2       The cost of the linguistic work shall be determined in accordance with the appropriate scale of charges of In Languages Ltd applicable to the particular type of linguistic work required.

1.3       In the event of use of the linguistic work by the Client for a purpose other than that for which it was supplied, the Client shall not be entitled to any compensation by In Languages Ltd and the Client shall indemnify In Languages Ltd against any loss arising to In Languages Ltd in goodwill or otherwise as a result.

1.4       Binding quotations shall not be given against documents not seen by In Languages Ltd. Quotations for material not seen shall be subject to confirmation of price on receipt of the documents by In Languages Ltd.

1.5       The Company will use its best endeavours to deliver the Services within any agreed time, but shall not be liable to the Customer or be deemed to be in breach of the Terms by reason of any delay in performing, or any failure to perform, any of the Services, if the delay or failure was due to any cause beyond the Company's reasonable control. The following occurrences shall constitute circumstances which are beyond the Company's reasonable control: (a) electricity or telecommunication failure of whatever means; or (b) acts of god, riot, war, invasion, acts of terrorism, hostilities, civil war, rebellion, legislation changes, flood, fire or drought.

2.  Use of Services

2.1       The Client shall give a clear indication of the delivery requirements when submitting linguistic work for completion, and In Languages Ltd will make every reasonable effort to meet the Client's requirements. However, late delivery shall not entitle the Client to withhold payment for work done, but subject to the provisions of Clause 2 below.

2.2       The Customer will indemnify the Company against all liabilities, losses, or costs that the Company may incur, in consequence of any claim that may be made against the Company in consequence of the content of any document translated by the Company.

2.3         The Company expressly has no responsibility for the content of the documents submitted to it by the Customer, nor does the Company have any responsibility for the implications of any of its translations. 

2.4         In Languages Ltd reserves the right to sub-contract all or part of the documents to a contractor of its choice in such an event to meet the Client's requirements, unless expressly stipulated otherwise by the Client, and the Client shall pay any reasonable additional charges incurred by In Languages Ltd as a result.

2.5       In Languages Ltd reserves the right to suspend its normal Scale of Charges when accepting a Commission, subject to terms of the Clause, and shall be entitled to insist on special arrangements for collection and delivery of such work.

2.6       In the event of In Languages Ltd failing to supply the linguistic work accepted under the terms of this Clause at the agreed time, the Client shall be entitled to a refund of all or part of the agreed additional charges.

2.7       Should any linguistic work in whole or in part be delivered too late for the Client's use, and be thus unacceptable, In Languages Ltd requires the immediate return of the linguistic work together with a signed disclaimer for the Client's right to use.

2.8       The Company shall keep confidential all information and documents delivered to it by the Customer and shall not disclose any such information or the contents of such documents to any third party unless compelled to do so by law.

The Client reserves the right to refuse any commission subject to this clause.

3.  Fees and Payment

3.1       The Company reserves the right to reasonably alter the Terms at any time by giving the Customer notice in writing. Consumer Customers shall be entitled to object to any such alteration within a period of seven (7) Clear Days of being notified by the Company, after such time they shall be deemed to have accepted such alteration.
Consumer Customers shall have a period of seven (7) Clear Days, commencing from the date of placing their order for the Services, in which to cancel their order.
It is expressly agreed that the at the time of placing the order, the Company shall ask the Consumer Customer if he or she would like the Services commenced during the seven day cancellation period and where the Consumer Customer requests that the Services are commenced during that period, the Consumer Customer accepts that he or she shall waive any rights that he or she has to cancel the Services.

3.2       Fees are payable in full within 28 days from the date of invoice. Any payment due to In Languages Ltd which is not paid by the due date shall carry interest from such date until the date of payment at 4% above the base lending rate for the time being of Barclays Bank Plc.  The Company reserves the right to demand payment in advance at its sole discretion.

3.3       Failure to adhere to the Terms of Payment agreed between the Client and In Languages Ltd shall entitle In Languages Ltd to abandon any Commission in hand, including Commission accepted subject to the terms of Clause 3 of these conditions, without prejudice to any rights of In Languages Ltd whatsoever.

3.4       The Copyright of the translation is the property of In Languages Ltd and will be passed on to the Client only after full payment has been made for the translation.

4  General

4.1       The Company warrants to the Customer that the Services will be provided using reasonable care and skill. The Company expressly does not give the Customer any other warranties whatsoever and excludes any implied warranties to the maximum extent permitted by law. Notwithstanding this clause 3 Consumer Customers' statutory rights shall not be affected or limited to any extent.

4.2       Where the Company translates any legal or other documents of a technical nature and content, the Customer fully understands that the Company is not an expert in such matters and that no reliance whatsoever can be placed on the translation being completely accurate. It is the Customer's sole responsibility to take legal advice in the relevant jurisdiction before placing any reliance on the translated document. The Company shall not be liable for any such reliance, nor any other loss that the Customer may incur.

4.3       No Client who has been introduced to a Linguist by In Languages Ltd may approach or Commission work of a linguistic nature or otherwise with said Linguist for a period of twenty-four months after the completion of a Commission completed by In Languages Ltd. Should a Linguist introduced by In Languages Ltd approach a Client directly within the same twenty-four month period, the Client shall forthwith notify In Languages Ltd and refer the Linguist to In Languages Ltd.

4.4       The Customer expressly agrees the use of the Services is at the Customer's sole risk. The Company, its agents, contractors, licensers and employees do not guarantee that the Services will be uninterrupted or free from error.

4.5       The entire liability of the Company under or in connection with the provision of the Services shall not exceed the amount of the Company's charges for the provision of the Services, except as expressly provided in these Terms, except where liability cannot by law be limited.

4.6       The Company contracts under these Terms solely with the Customer and expressly has no contractual relationship or liability of whatever nature under these Terms to any third party.

4.7       These Terms shall exclusively govern the contract between the Company and the Customer to the express exclusion of all other terms and conditions whatsoever. In the case of Consumer Customers, any statements made by the Company or its employees or agents may form the basis any contract made between the Company and the Consumer Customer.

4.8       Force Majeure: In the event of a Force Majeure, In Languages Ltd shall notify the Client without delay, indicating the circumstances. Force Majeure shall entitle both In Languages Ltd and the Client to withdraw from the Commission, but in any event, the Client undertakes to pay In Languages Ltd for work already completed. In Languages Ltd will assist the Client to the best of its ability to place the Commission elsewhere.

4.9       Force Majeure shall be Strike, Lockout, Industrial Dispute, Civil Commotion, Natural Disaster, Acts of War and any other situation which can be shown to have materially affected In Languages Ltd's ability to deal with the Commission as agreed.

4.10     Any dispute or difference between the parties in connection with the Agreement shall be referred to professional arbitration, the charges of such arbitration to be shared equally between the parties.

4.11     The liability of In Languages Ltd to the Client under this Agreement whether in respect of negligence breach of contract or otherwise shall not under any circumstances exceed £5,000.

4.12     The decision of the Arbitration Tribunal shall be binding on all parties involved and shall be final.

4.13     These general Terms and Conditions of Service shall be interpreted in accordance with the Law of England and Wales.