International Communication Programmes
The central theme to our Cross Cultural training is to improve customer satisfaction in off-shore Call Centres dealing with UK and minimize customer complaints to the client company.
This is achieved by auditing the call centre operation and providing a full diagnostic report supported by on-site training to agreed objectives and follow up on each campaign, its issues and achievements.
Equally important is optimizing the efficiency of UK managers dealing with Off-shore Call Centres, maximizing their negotiating and man management techniques.
Our wealth of experience gained from our team of trainers and linguists allows us to deliver first class training programmes in Voice/accent, (Voice branding), training for Teams, Team Leaders and process managers.
Contact +44 (0)8456 034 054 or email us for course schedules and prices.
